Representative Customer Service

Fenix International is recruiting for fulltime

Job Details

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Representative Customer Service

Job Title: Customer Service Representative (Egun Speaker)

Location: Lagos, Nigeria

Job Type: Full-time

Job Description

We are looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative must be a fluent Egun speaker​, critical thinker, attentive to details and an excellent communicator.
This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

Ensure an excellent experience to all customers, with each interaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

RECOMMENDED TRAINING:

Job Requirements

Representative Customer Service

Min Required Experience: Not Specified

Min Qualification: Diploma/OND/NCE

Desired Courses: Not Specified

Other Requirements:

Required Skills & Experience

An OND/HND/Bachelor’s degree from a recognized institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Fresh graduate.

Highly Desired Skills:

Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.

Remuneration

Competitive salary & benefits.

Application Closing Date

15th February, 2019.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to email

Note

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
For Egun Speakers Only.

Learn more…Fenix International is recruiting for fulltime Customer Service Representative.

Job Details

Representative Customer Service

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Egun Speaker)

Location: Lagos, Nigeria

Job Type: Full-time

Job Description

We are looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative must be a fluent Egun speaker​, critical thinker, attentive to details and an excellent communicator.
This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

Ensure an excellent experience to all customers, with each interaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

RECOMMENDED TRAINING:

Job Requirements

Min Required Experience: Not Specified

Min Qualification: Diploma/OND/NCE

Desired Courses: Not Specified

Other Requirements:

Required Skills & Experience

An OND/HND/Bachelor’s degree from a recognized institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Fresh graduate.

Highly Desired Skills:

Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.

Remuneration

Competitive salary & benefits.

Application Closing Date

15th FebruarFenix International is recruiting for fulltime Customer Service Representative.

Job Details

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Egun Speaker)

Location: Lagos, Nigeria

Job Type: Full-time

Job Description

We are looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative must be a fluent Egun speaker​, critical thinker, attentive to details and an excellent communicator.
This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

Ensure an excellent experience to all customers, with each interaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

RECOMMENDED TRAINING:

Job Requirements

Min Required Experience: Not Specified

Min Qualification: Diploma/OND/NCE

Desired Courses: Not Specified

Other Requirements:

Required Skills & Experience

An OND/HND/Bachelor’s degree from a recognized institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Fresh graduate.

Highly Desired Skills:

Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.

Remuneration

Competitive salary & benefits.

Application Closing Date

15th February, 2019.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to email

Note

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
For Egun Speakers Only.

Learn more…y, 2019.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to email

Note

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
For Egun Speakers Only.

Learn more…