Customer service job

Customer Service Representative Wanted

Job Type: Full Time
Location: Allen Avenue, Ikeja, Lagos.

Please only apply if you can conveniently start working at 8am, Monday-Friday (Saturdays- Twice monthly)

Job Field: Customer Care/Sales

Salary – ₦50,000 monthly. Performance incentives/bonus up to ₦25,000 paid every friday.

(FEMALE APPLICANTS ONLY)

 

Job Summary

Responsibilities: Serves customers by providing product and service information; resolving product and service problems.

 

Job Functions

  • – Identify and assess customers’ needs to achieve satisfaction
  • – Build sustainable relationships of trust through open and interactive communication
  • – Provide accurate, valid and complete information by using the right methods/tools
  • – Meet personal/team sales targets and call handling quotas
  • – Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • – Follow communication procedures, guidelines and policies
  • – Go the extra mile to engage customers
  • – Greet customers warmly and ascertain problem or reason for calling
  • – Sell products and services
  • – Work with customer service manager to ensure proper customer service is being delivered

 

Requirements

  • – OND, HND, BSC can apply. SSCE with good work experience can also apply.
  • – Sales Acumen
  • – Ability to stay calm when customers are stressed or upset.
  • – Comfortable using computers.
  • – Experience working with customer support.
  • – Are you a focused service oriented person with good communication skills both written and verbal?
    – Good organizational and problem solving skills

 Method of Application

Interested and qualified candidates should use the Apply Now button below to apply for this position.

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John Doe
Designer
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